Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partne
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes. Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipp
Marked As Delivered (Stolen). Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. Please note, some order issues may require a police report to be filed. Stuck In Transit (Lost
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store