Billionaire Boys Club monitors return activity for unusual patterns. Frequent or abusive returns may result in future orders being cancelled or your account being suspended.

Billionaire Boys Club monitors return activity for unusual patterns. Frequent or abusive returns may result in future orders being cancelled or your account being suspended.

What if I make too many returns?

No. Each return must be processed separately per order. Do not include items from multiple orders in a single return shipment, as this may result in processing delays or loss of refund eligibility.

No. Each return must be processed separately per order. Do not include items from multiple orders in a single return shipment, as this may result in processing delays or loss of refund eligibility.

Can I combine items from different orders in one return?

Yes. Billionaire Boys Club reserves the right to modify the International Returns Policy at any time. Updates take effect immediately upon posting to bbcicecream.com. We recommend reviewing the policy before initiating a return.

Yes. Billionaire Boys Club reserves the right to modify the International Returns Policy at any time. Updates take effect immediately upon posting to bbcicecream.com. We recommend reviewing the policy before initiating a return.

Can Billionaire Boys Club update this policy?

Monday – Friday 10:00am - 5:00pm EST
Excluding the weekend and major holidays.

Billionaire Boys Club

Anything regarding Billionaire Boys Club returns and refunds policy updates and questions regarding user accounts

International Policy & Account

Do you offer refunds or exchanges?

How do I return an item?

When will I get my refund?

What should I do if I have not received my return instructions?

Returns & Refunds

How do I cancel my order?

Can I edit or add anything to my order?

What happens if I want my in-store pickup order to be shipped instead?

Order Management

What is your shipping policy?

How do I track my order?

Do you ship internationally?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

How does pre-order work?

How long does it take for my order to ship?

Shipping & Delivery

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item or an item is missing in my order?

Why was my order cancelled?

What should I do if I only receive part of my order?

Can I get an update on a lost or damaged package claim that has been submitted?

How do I handle unauthorized transactions or fraudulent orders?

Order Issues

An item I want is sold out. When will it be available again?

Do you offer gift cards?

Do you have any promo codes or discounts?

How can I verify the authenticity of a product I purchased?

FAQs