Approved international refunds can be issued in one of two ways: refund or store credit. Store credit is valid exclusively on bbcicecream.com and cannot be used at Billionaire Boys Club retail locations or exchanged for cash.

Approved international refunds can be issued in one of two ways: refund or store credit. Store credit is valid exclusively on&#xA0;<a href="http://bbcicecream.com" style="text-decoration:none;">bbcicecream.com</a>&#xA0;and cannot be used at Billionaire Boys Club retail locations or exchanged for cash.&#xA0;

How will I receive my refund?

Once your return is received, please allow 3–5 business days for inspection. If approved, store credit will be issued promptly via email.

Once your return is received, please allow 3&#x2013;5 business days for inspection. If approved, store credit will be issued promptly via email.

How long does it take to receive my refund?

Monday – Friday 10:00am - 5:00pm EST
Excluding the weekend and major holidays.

Billionaire Boys Club

Questions regarding how users can receive refunds

International Refunds

Do you offer refunds or exchanges?

How do I return an item?

When will I get my refund?

What should I do if I have not received my return instructions?

Returns & Refunds

How do I cancel my order?

Can I edit or add anything to my order?

What happens if I want my in-store pickup order to be shipped instead?

Order Management

What is your shipping policy?

How do I track my order?

Do you ship internationally?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

How does pre-order work?

How long does it take for my order to ship?

Shipping & Delivery

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item or an item is missing in my order?

Why was my order cancelled?

What should I do if I only receive part of my order?

Can I get an update on a lost or damaged package claim that has been submitted?

How do I handle unauthorized transactions or fraudulent orders?

Order Issues

An item I want is sold out. When will it be available again?

Do you offer gift cards?

Do you have any promo codes or discounts?

How can I verify the authenticity of a product I purchased?

FAQs