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Billionaire Boys Club

Please reach out to our customer support team at <a href="mailto:service@bbcicecream.com" id="isPasted">service@bbcicecream.com</a> with your order number and any relevant details or images to proceed with our claims process. This can take up to 30-45 days to resolve with the carrier.&#xA0;We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

Please reach out to our customer support team at service@bbcicecream.com with your order number and any relevant details or images to proceed with our claims process. This can take up to 30-45 days to resolve with the carrier. We will review the prov

What if my package gets lost or arrives damaged?

Order Issues

Do you offer refunds or exchanges?

How do I return an item?

When will I get my refund?

What should I do if I have not received my return instructions?

Returns & Refunds

How do I cancel my order?

Can I edit or add anything to my order?

What happens if I want my in-store pickup order to be shipped instead?

Order Management

What is your shipping policy?

How do I track my order?

Do you ship internationally?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

How does pre-order work?

How long does it take for my order to ship?

Shipping & Delivery

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item or an item is missing in my order?

Why was my order cancelled?

What should I do if I only receive part of my order?

Can I get an update on a lost or damaged package claim that has been submitted?

How do I handle unauthorized transactions or fraudulent orders?

An item I want is sold out. When will it be available again?

Do you offer gift cards?

Do you have any promo codes or discounts?

How can I verify the authenticity of a product I purchased?

FAQs

What if my package gets lost or arrives damaged?Updated a month ago