How do I return an item?Updated 4 months ago

Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging.

Return by mail
You can request a return through your account. Upon approval, print the provided shipping label and drop off your return at a local carrier location.

Return in store
You can request a return through your account. Upon approval, bring your item(s) and ID to one of our US flagship stores to process the refund.

Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed within 3-5 business days.

Non-Returnable items
Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page. 

All sale items are considered final sale.

At this time, international orders shipped outside the United States are not eligible for return or exchange.