Monday – Friday 10:00am - 5:00pm EST
Excluding the weekend and major holidays.

Billionaire Boys Club

<p><span style="text-decoration:none;" id="isPasted">Please reach out to support@bbcicecream.com within 48 hours of delivery with your order number and photos of the incorrect item. We&#x2019;ll make it right.</span></p>

Please reach out to support@bbcicecream.com within 48 hours of delivery with your order number and photos of the incorrect item. We’ll make it right.

What if I received the wrong item?

Do you offer refunds or exchanges?

How do I return an item?

When will I get my refund?

What should I do if I have not received my return instructions?

Returns & Refunds

How do I cancel my order?

Can I edit or add anything to my order?

What happens if I want my in-store pickup order to be shipped instead?

Order Management

What is your shipping policy?

How do I track my order?

Do you ship internationally?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

How does pre-order work?

How long does it take for my order to ship?

Shipping & Delivery

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item or an item is missing in my order?

Why was my order cancelled?

What should I do if I only receive part of my order?

Can I get an update on a lost or damaged package claim that has been submitted?

How do I handle unauthorized transactions or fraudulent orders?

Order Issues

An item I want is sold out. When will it be available again?

Do you offer gift cards?

Do you have any promo codes or discounts?

How can I verify the authenticity of a product I purchased?

FAQs

What if I received the wrong item?Updated 2 days ago