What items cannot be returned?Updated 2 days ago

• Customized or personalized items

• Items not purchased directly from bbcicecream.com

• Gift cards and store credit

• Worn, washed, damaged, or items missing original tags/packaging

• Underwear, socks, swimwear and intimate apparel*

*Under EU Directive 2011/83/EU (Consumer Rights Directive), consumers generally have a 14-day right of withdrawal from distance contracts. However, this right does not apply to the supply of goods that are sealed for health protection or hygiene purposes and have been unsealed after delivery. This covers underwear, intimate apparel, and swimwear where the protective hygiene seal or liner has been removed.